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Feedback of end user problems to Relux!

ok, I have tried and tried and tried with this new Relux but the usability of the software is literally becoming unbearable.


I would like to Highlight I'm not complaining for the sake of complaining, I'm complaining so hopefully something can be done and the software improves for all. If we don't highlight end user issues the software will never improve. My hope is that the developers take our feedback and action changes for the better rather than just make changes for the sake of making changes. As a user for over 5 years I have never once been asked for user feedback so feel this post is overdue.


I would like to highlight that I do submit tickets  where possible asking for features or general tips to improve my experience with the software (this normally happens when the software crashes). My requests have been ignored with very blank responses that don't actually address the problems. This was a response from Relux to me  after I requested an easier way to select design information on the properties window after a crash (Thank you for your feedback, we understand your criticism, but we need to make progress, analyze and redefine features)


My hope is that other users have faced the same problems and hope Relux will notice it isn't just one person being difficult.


 Ok now I'm going to start the list.


1. Luminaire Selection. Just look at the image attached and tell me how this is even usable? Now picture a project where you have 10-20 different luminaires. your making it impossible to even select the correct Luminaire for the job. This manager needs to be updated. Further more. Why on earth is there a Luminaire and a product tab on the main ribbon BUT the Luminaire tab only lets you turn on of off aiming arrows? Surely it makes more sense to have a luminaire tab with all the managing properties for Luminaires in that job in that one tab? the other (products tab) could be rebadges as ''Controls'' and you could have a tab dedicated for all the controls. Was this even Beta Tested by Lighting Designers? 


2. Window Layout. In the older version of Relux the coordinates sections could be positioned at the bottom of the window and it didn't compromise the other windows - it was more of an addition to the presented information although this newer version just impedes your use of the software. could this please be addressed.


3. CAD imports/Sorting Scenes -  There used to be a section on the Ribbon dedicated for CAD plans and managing scenes (Sort scenes), this can now only be done in each individual rooms once you've set up the calculation.


4. Properties - previous versions worked on a  tab based system this was a much better system (I would deem better than the even older version where a properties window would open) but we now have a drop down +/- selection which actually hinders more than it helps. Rather than clicking 1 tab and being presented with the information I need, I now need to filter through a drop down list with multiple clicks on a selection screen that is all the same colour with no indication where you can input the data. Overall 1 click on a tab for the system your looking for is better than multiple clicks and several scrolls to find the information.


I now have a folder on my desktop named Relux Issues and will update this post as I find more and more problems with the usability with the software with the intent it can be improved.


Thank you all for reading, let me know if you have any similar experiences.


Matt




3 CAD Plan.png
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Honestly i would appreciate if they could response to our questions much faster.


Q


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Hello Super Pippo,


I don't know why they don't take end users feedback seriously, this post has been active 5days and your the first to respond to my post.


Thank you for commenting, If you find or have any problems with the new software please post the issue.


Matt


1 person likes this

Hello Matt,


My latest post on some issues in the road calculation were 1 weeks ago. Yesterday I did add another issue, but as usual no feedback.


I am not surprised at all as I had the experience to get the response after almost 1 year haha


Q

Probably is Basile on Holidays .-)

I agree not everything which is new in this 2018.2 is a progress.. have my difficulties too.

But I am not Relux active right now, so I do not bother for now.

I can tell that my tickets got worked out.. more less fast.  For this i can not complain.

But I hate this ticket system..


Lukas

Didn't take me long to find another problem. I've been tasked with doing a design over 2 floors (1F & 2F)


This is quite a small project only 5-6 rooms per floor so wanted to compress it all to 1 calculation, exactly the SAME as what you could do with the older version.


So I import my 1F CAD plan, all Good and working. I add in the 2F and the 1FCAD is displayed on my new floor? the CAD plan has copied over. I need the 2F plan so I Import my 2F CAD plan, and there is NO way to remove the 1F CAD plan  (See pictures 01 1F and 02 2F)

With the CAD Plan properties hidden in a properties Tab once you've made a scene, you cannot change this. FURTHERING a need for a CAD PLAN MANAGER or a scene/floor manager on the main Ribbon! the only way around this is if In every scene or room I generate, I turn off the 1F plan. But even if I do this, if I click on 2F it will always display 2 CAD plans.


Any one else experienced these problems with this or use Relux this way?

Didn't get to far until on the same project as above, I went to place in an emergency fitting, I dragged and dropped it in and its height was 1.95 all is fine, (see pic 01). Luminaire needs to be 2.4m (ceiling height) so I change the Z position on the Coordinates tab to 2.4m (pic 02) Press entre, and the luminaire flips itself upside down (pic 03) It then crashed when I went to manually rotate it (pic 04)


I then use the co-ordinates tab to rotate it (once I restarted and saw the same problems again and the LDC arrows seems to..... not load correctly (See pic 04)


Results.... See pic 06 - Not working at all, need to find an alternative method of calculating emergency lighting.



Dear Matthew Waters


First, be sure that every proposal, recommendation, complaint or feature request is discussed internally, first by the support and in a second step by our development team and there are many cases, as you can imagine.

You are always welcome to send us advice on what we should improve in our software, just as many other users do, this prevents frustration when working with our software and we take user input and suggestions seriously.

We do our best to answer our users' questions as quickly as possible so that they can continue working on their project. We prioritize the ticket system because we expect that questions in the forum can be answered by other users.


1.1 There is a solution to this issue. Select "Object as list" and "Big symbols" in the window to simplify your luminaire selection. You can also select "LDC" if you have not been provided with a Picture of the luminaire.




1.2 We separate these two tabs, because if you work with sensors, they should not appear together with the luminaires. However, as you may know, it is possible to customize the ribbon and tabs to your needs by yourself.


2. Please check the box at "Coodrinates" in the main menu "Window" to get the desired coordinate section. Now you can place it the way you where used to before.


3. We need more information to fully understand this problem. It may help you to know that you can manage the rooms in the project tree.


4. We have already received some feedback about the new properties section and are already working on an improvement. Thank you for your patience.


We understand that you have high expectations for our software which you work with every day, we constently working to improve our software and fix any bugs that might come up.

Dont hestitate to contat me for any furhter Problem. I hope you continue to enjoy working with our software.


Best regards, 


Relux Informatik AG
Basile Schlegel

Relux Support

This is what I use for my settings. Import via 'window' > 'Import'.


May not be what you want but it shows what can be done with some manipulation.

rlf

@Basile Schlegel


I posted more on my issue with the CAD Manager. The problem is that there isn't an overall CAD manager for each floor or the entire project. The old version of Relux you were able to open the manager and select what CAD plans you wanted to view on that floor. This meant you could model an entire building in 1 calculation (see my attached Screenshots Older Relux  model CAD Plan Example 01 & 02)  you only see the CAD plans relevant to the floor you wanted to view.


In this new version, you only have access to the CAD manager once you have made a floor, set a scene/room, opened the room then selected properties for that 1 room. You are unable to set 1 CAD Plan to a floor and turn off ones you don't wish to view (see my attached Screenshots New Relux Model CAD Plan Example 01 & 02) where you can clearly see on the 2F you have 2 CAD plans loaded on that Floor which you cannot turn off.


Overall, We need to be able to select what CAD plans or Floor plans are active on each Floor and currently we don't have access to do that. This is where I say a CAD plan manager should be placed on the Ribbon rather than hidden deep in the software.


I hope this clears up the CAD plan Confusion


I was a Dialux person through and through and couldn't get to grips with Relux at all before Desktop appeared. One just has to 're-learn' every program change no differently to when Microsoft reinvents Windows (all too often!). All these ribbons, etc. Why? I blame AutoCad!

@BERNARD GLOSSOP


Appreciate change, after all any person in Building services will need constant development. If there is anything from Dialux (the dark side) you found easier or you think would be a great addition to Relux please share!

Matthew, not here but I am on Linkedin (and I think you may be too). Shame there's no PM system here (Basile please note!). Connect with me (don't want to be public with emails) and we can 'talk' further.

Dear Matthew Waters


It is still possible to manage all imported CAD plans or background images for each room and each floor separately. Open the main menu "View" and find there a quick access button named CAD plan and Background.
If you select on this icon, all inserted documents will be hidden, but it is also possible to display only the required plans.


To customize the documents, right-click on the floor plan and select "Properties" and then CAD plan. There you can change the drawing units, the rotation and the origin of your plans.
In this dialog it is also possible to remove inserted documents by unchecking the box "Use in the avtice scene".

Please do not hesitate to contact me for further Questions.


Best regards,


Relux Informatik AG
Basile Schlegel

Relux Support

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